Prime Therapeutics Basics

2025 Pharmacy Benefits

Effective January 1, 2025, Prime Therapeutics (Prime) is the pharmacy benefit manager for the Local Government Health Insurance Plan. To receive your medications at a retail pharmacy, please show your new combined medical/pharmacy Blue Cross and Blue Shield of Alabama member ID card at your pharmacy. Prime’s retail pharmacy network will include thousands of retail pharmacies – including national chains and most independent pharmacies.

New Insurance Cards

All subscribers will receive new insurance cards in the mail. The new combined medical/pharmacy Blue Cross and Blue Shield of Alabama member ID card can be used at both your provider's office and your pharmacy.

For easy access to your combined health and prescription insurance card, you may create an account at AlabamaBlue.com or download the Alabama Blue app for a virtual copy of your member ID card.

Below is an example of the member ID card:

Example BCBS card for 2025

Contact Us

If you or your provider have questions about your pharmacy benefits, please call the customer service number on your member ID card (TTY: 711). This is the same customer service number as your medical benefits.

Blue Cross and Blue Shield of Alabama Member Services

800-321-4391 | Monday-Friday, 7am-6pm Central Time

After-hours pharmacy calls will be directed to Prime Therapeutics.